Shipping and Returns

Action Level Black Box

What's your return policy?

We accept returns of unopened, unused activity kits within 30 days of delivery. Lab coats, safety glasses, and other items intended to be worn are not eligible for return. 


If you would like to return or exchange an activity kit, please contact us to initiate your return at . OurTeam will be happy to assist with a complimentary return label for returns that meet our policy requirements. It is important that you contact us before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to our team.


Return labels will be sent to the email address attached to your original order  unless otherwise specified. Returns can only be processed if our return form is included, and the desired action is specified.


Please safely pack the products and include the return form. Affix the prepaid return label to the box and ship it back to us by bringing the return to the carrier on the return label.

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise we will not be able to authorize the full refund. 

I purchased your products at an authorized retailer, can I return them to you?

If the products were not purchased directly through Action Levels (Online or in person), we are not able to process a return. However, if you have specific questions please email us at and we’ll assist you.

What if I received an order with broken items, missing items, or my package is missing?

Please contact us as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 5 business days to file a claim with the carrier before sending a replacement. We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-day return/exchange policy timeframe and without a photo of the broken items and/or package.

Where do you ship from?

All orders ship directly from our headquarters in Detroit, MI, USA.

Where is my order?

You will receive an email from as soon as your order has shipped with your tracking number. 

Can you ship to my P.O. box?

Yes, we ship to P.O. boxes using USPS.